Background
Cities Power Partnership (CPP) was a network of 186 local governments working towards a zero emissions future. At CPP I worked closely with the Program Development Manager to ensure the program aligned with the organisation’s mission and addressed the needs of councils. I identified opportunities for new initiatives and embedded design principles into our work, including empathy and co-creation.
Challenges
At CPP we needed to navigate a variety of challenges, such as:
- Minimising the burden of data collection on councils: CPP was a free program for Australian councils to join, which came with a requirement for them to complete an annual survey and report on the climate pledges they made when joining the program. Previous surveys were cumbersome and posed challenges for time-poor council officers with competing priorities.
- Increasing our team's access to data and improving operational efficiency: Operating within the resource-constrained environment of a non-profit, CPP needed an easier way to share insights from the annual survey councils were required to complete. We needed to shift from dependence on one person sharing the findings to access that was more inclusive and equitable.
- Engaging deeply with a broad network: COVID-19 restrictions curbed plans for in-person workshops in Western Australia to support sustainability officers. This limited opportunities to engage this part of the country (we were all based on the east coast!).
- Minimising the burden of data collection on councils: CPP was a free program for Australian councils to join, which came with a requirement for them to complete an annual survey and report on the climate pledges they made when joining the program. Previous surveys were cumbersome and posed challenges for time-poor council officers with competing priorities.
Process
The three challenges listed above were navigated with different - yet interrelated - initiatives, each involving a seperate process.
Redesigning our data collection process
- Aim: Avoid increasing administrative burdens for cities.
- Approach: Reviewed feedback from previous surveys and identified pain points and opportunities for improvement of data collection (e.g, features that allowed collaboration within councils when submitting responses). A scoping study identified a suitable platform and implementation partner to help custom-build and distribute the survey to CPP's network.
- Feedback loop: Comprehensive data was captured regarding CPP councils' climate pledges. This was aggregated and published in the 2022: Tracking Progress Report.
Improving accessibility to data
- Aim: Decentralise responsibility for access to important data points to enhance program delivery.
- Approach: Consulted our team to determine what data they needed access to and how diving deeper into survey responses would help planning. Collaborated with an implementation team to build a dashboard that leveraged data visualisation to filter and compare survey responses. Incorporated feedback from colleagues to refine the dashboard's functionality.
- Feedback loop: Insights from the dashboard provided input for various initiatives, such as planning for CPP's 2023 Climate Summit for Local Government.
Designing and facilitating discovery workshops
Due to COVID-19 I was tasked with replacing two in-person workshops with virtual sessions. Instead of focusing on delivering conference style presentations with experts, I opted to run two discovery workshops that would help maintain engagement and foster collaboration with Western Australian councils—many of whom we had limited prior interaction with. This provided an opportunity to co-create the future direction of the in-person workshops (when restrictions eased and we were able to run them!) whilst strengthening our regional connections.
- Aim: Identify the opportunities officers value and which issues are a key priority.
- Approach: During the virtual workshop we asked what the strengths, opportunities and challenges facing WA councils were as they scale climate action. An affinity mapping exercise was used after the workshop to synthesise contributions from workshop participants.
- Feedback loop: The virtual workshops played a vital role informing the planning of two in-person workshops the following year, which were attended by over 40 different councils from across the state.
Outcomes
- Survey responses: Improving our data collection processes helped lead to 90 percent of member councils (n=158) completing the survey, as well as the average time required to complete it significantly reduced.
- Strategic planning: Decentralising access to data and providing a tool for analysing survey responses increased capacity in the team to make data-informed decisions that better aligned with program goals. This enhanced planning for key initiatives, such as the Climate Summit for Local Government.
- Workshop delivery: Over 50 sustainability officers from councils around Western Australia participated in the discovery workshop. Key themes were identified and used to inform planning for two in-person workshops the following year (2022), which took place in Busselton and Perth. This paved the way for the in-person workshops which collectively hosted over 40 councils and provided an opportunity for sustainability officers from across the state to learn, network, and identify best practice climate initiatives. The workshop was highlighted on the state's news that night - helping raise awareness in the region about the importance of local councils in delivering climate action.
Lessons Learned
- Prioritise creating a space for cities to step into. strengthening relationships between councils is just as important as presenting the latest climate science.
- Don't hold the steering wheel so tightly. Seizing control of direction-setting can undermine the collaborative nature of networks, turning them into rigid hierarchies. This weakens engagement, and diminishes the impact of solutions.
- Avoid becoming a bottleneck. Networks flourish through dynamic, multi-directional connections and fast information flow. Organisations acting as gatekeepers can stifle connections and knowledge sharing.
- Less is more. Be mindful of how much energy people can bring and apply to a workshop.
- Be intentional and transparent with workshops. To build trust make sure you're transparent about how you plan to use people’s input.
- New tools require collaborative learning supported by proactiveness. To encourage uptake of a new tool engage people early in the process and don't assume once the tool is built they will change their ways of working. Prioritise collaborative learning.